The delivery timeframe doesn't include the time it takes to prepare your order. If you've ordered custom jerseys or multiple items, it might take a bit longer before we can ship it out to you.

Nope, the delivery time starts after we've prepared your order. Prep time can vary, especially if you have custom jerseys or multiple items in your order.

Orders with custom jerseys or multiple items might take a bit longer to prepare before we can send them out.

Once your order is dispatched, we'll send you a tracking link from the courier. You can find all delivery updates there. Please note, no changes can be made to the order or delivery once it's shipped.

'Unfulfilled' means we're still getting your order ready for shipping. If there's any issue, we'll reach out to you.

You can usually make changes within the first 24 hours after placing your order. Just contact us if you need anything adjusted.

Unfortunately, no. Once your order is marked as 'fulfilled', we can't make any changes.

If you need to return an item, please contact us through our support channel, and we’ll guide you through the process. Items should be in their best condition for returns. Once we receive the returned products, we’ll process your refund. Please note that personalized products can only be returned if there’s a mistake or defect.

If your order can't be delivered, the tracking info will show the next steps. If the package is returned to us, we’ll contact you once we get it to arrange reshipping.

No, unfortunately, the cost of sending an item back to us isn’t covered.

If you've received the wrong item, please contact us through our support channel as soon as possible. We'll help you sort it out and advise on the next steps to get the correct item to you.

If your item arrived damaged, reach out to us right away through our support channel. We'll guide you on how to proceed and get it sorted for you.

If something is missing from your order, please contact us as soon as you notice. We’ll investigate and make sure the missing item is sent to you.

The size guide varies depending on the item, so you’ll find an individual size guide in the product description section on each product page. Look for the drop-down menu to view the details.

Material details are specific to each item. You can find the material information in the product description section on the product page, usually in a drop-down menu.

Restocking depends on the item. The best way to stay updated is by signing up for notifications. On the product page of any sold-out item, simply enter your email in the provided field and click the "Notify Me" button to get updates when it’s back in stock.

The G2 shop supports all the usual payment options.

There is no regular schedule for product sales on the G2 store. Some items are discounted frequently, while others get discounted based on a season or an event. You can usually expect bigger discounts during a summer sale and Black Friday/Cyber Monday. However, all products can be discounted at any point using loyalty points.

It is simple! Just create an account on the G2 website or the app and start collecting the points! Just creating an account will already give you 30 points.

After you create an account, each action you do in the website or the app, will give you additional points. You earn points for shop purchases, G2 App quests or social media follows. Also, you get 100 points for your birthday!

You can use the loyalty points by redeeming them into discounts or to enter raffles in the G2 App for a chance to win gamer products or to get a chance to meet your favorite G2 player!

No, points earned through the G2 Loyalty Program are non-transferable and can only be used by the account holder.

Points earned through the Loyalty Program do not expire as long as your account remains active. However, if your account is inactive for an extended period, we reserve the right to adjust or remove your accumulated points.

You can track your points and  through the Loyalty Program dashboard, accessible from your account settings on the G2 website or the account page in the G2 App.

If you are not sure what your password is, please start the reset password process. It should resolve most of the issues you have. If the issue still persists, please send a support ticket with as many details as possible via the form available at the end of this page.

If the bug is connected to the website, please use the form at the end of this page. If the bug is connected to the G2 App, please submit your issue via the TALK TO US form located in the G2 App.