FAQ
Impressum of our EU Store
Goods from the selected region are sold to you by:
Bulldog-Sports Ltd
38 Mandale Park,
Wallsend Road,
North Shields,
NE29 7FN
England
Managing Director: Jaimie Longmuir
Phone: +44 0191 262 3859
Email: support@g2esports.com
Trade register and registration number: SC449962
VAT number: 200022795
Terms and Conditions: https://www.usasports.co.uk/terms-conditions-i7
Return / Refund Policy: https://www.usasports.co.uk/returns-i20
Frequently asked questions
What is the extra fee added at checkout for the 2023 Custom Pro Kit?
All custom jerseys are shipped directly from our supplier and not through our warehouse as with regular jerseys. This helps us lower the overall delivery time for your custom piece. Please note that this fee will vary depending on the country you live.
Where is my order?
When you place your order you will receive a confirmation email when your order is dispatched including the courier tracking number. The only item that can take a bit longer to be send are Custom Jerseys as due to the custom segment it can take more time to produce them.
Your tracking details can also be found within your order through “My Account”.
If you need to contact us please do not hesitate to.
What delivery options do you have?
All of our orders are shipped via Royal Mail Tracked or International Tracked services.
How do I return my order?
To return your order simply fill in the form provided with your order and return the order to the address above. Once received we will process your request and refund or exchange accordingly. We do recommend using a tracked postal method to return your order as we cannot be held responsible for any returns lost in transit.
For orders in the EU please return to
G2 EU Returns
Bulldog-Sports Ltd
Magnseiumstraat 25C12,
Nederweert, 6031RV,
Netherlands
For UK and Rest of the world orders please return to
G2 Returns
Bulldog-Sports Ltd
38 Mandale Park,
Wallsend Road,
North Shields,
NE29 7FN
England
How long do I have to return my order?
You have 28 working days from the date of receipt to return your order.
When will I receive my refund?
Once we receive your return refunds will be processed within 7 working days.
What if my items are damaged or defected?
If you receive your order and the package has arrived damaged or the contents are defected please contact us within 48 hours of receiving your parcel with photographs of the damage.
Our customer service team will then take next steps to resend your order or arrange collection of the damaged package.
What are my payment options?
All orders are required to be paid in full before being dispatched. You can pay for your order using PayPal or by Credit/Debit card.
Can I change an order after it has been placed?
Yes. If you need to make any changes to your order you can do this as long as the order status is still showing as “Processing” in your account.
To change your order please contact us and our customer service team with your order number and will be happy to make any changes you require.
Pre-order Sales
When purchasing an item on pre-order shipping dates will be added to the item so you know when delivery will take place. This could be updated during the pre-order sale so please check back to the product page with any updates. All products purchased with the pre-order item will not ship until the entire order is in stock. If other items are needed as soon as possible two orders would need to be placed.
If you wish to cancel an order you can do this whilst your order is still showing as “Processing”.
To Cancel the order please contact us with your order number stating you wish to cancel your order.
How do I change my Delivery Address?
If you need to change your delivery address on a order that is still processing. Please contact us with your order number and the new delivery address details.
If you need to change your address for a future order you can do this by going to “My Account > Addresses” where you can add and edit your billing and delivery addresses.
How do I change my contact data?
If you need to change your contact details including your phone number or email address, go to “My Account > Account Details” where you can edit your details.
How can I reset my password?
If you require to change your password you can do this by logging in to your account and then going to “My Account > Account Details” here you can change your password.
If you have forgotten your password you can go to login to your account and click on the “Forgot Password” where you can request an email to change your password.
NB: Where we have asked customers to contact us in these notes can we link the “Contact Us” to the relevant contact page on the web site?
Why are some products not visible in my region, but available in others?
We are working with several vendors across multiple regions to develop, produce and deliver top quality products to our fans. Though we work to provide as many products as possible to all our fans, there are warehousing, logistical, and licensing restrictions that prevent us offering all products in each regional store. Therefore, not all items are available across the site. You may still have the option to purchase these products by changing your region, but please note that higher shipping fees may apply.
Shipping information
We are pleased to advise that any orders shipped to the EU* will no longer be subject to local taxes and admin fees. Orders shipped prior to the date may still be subject to local taxes which can be refunded (simply send an email to support-eu@g2esports.com) . Please note orders to other countries outside the EU and the UK will still be subject to the same international clearance and local charges.
* Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece,, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.
Is there any official shop in China ?
We are selling for our Chinese fans our goods on Tmall.
These links are the only official store link for China.
PC: https://g2esportsglobal.tmall.hk/
Mobile: https://g2esportsglobal.m.tmall.com/
Still questions?
Please send an email to support-eu@g2esports.com and we will give you an answer within 24 hours.
