Impressum of our EU Store
Goods from the selected region are sold to you by:
Units 30-31 Point Pleasant Industrial Est
Newcastle Upon Tyne
Managing Director: Jaimie Longmuir
Phone: +44 0191 262 3859
Email: [email protected]
Trade register and registration number: SC449962
VAT number: 200022795
Frequently asked questions
Where is my order?
When you place your order you will receive a confirmation email when your order is dispatched including the courier tracking number.
Your tracking details can also be found within your order through “My Account”
If you need to contact us please do not hesitate to.
What delivery options do you have?
All of our orders are shipped via Royal Mail Tracked or International Tracked services.
How do I return my order?
If you need to exchange your order or simply want to return for a refund. Go To “My Account” and then “order” and click on “Request Return” next to your order. Once you have completed the form and your request is authorised you will receive an email with return instructions.
How long do I have to return my order?
You have 28 working days from the date an order was placed to return your order.
When will I receive my refund?
Once we receive your return refunds will be processed within 7 working days.
What if my items are damaged or defected?
If you receive your order and the package has arrived damaged or the contents are defected please contact us within 48 hours of receiving your parcel with photographs of the damage.
Our customer service team will then take next steps to resend your order or arrange collection of the damaged package.
What are my payment options?
All orders are required to be paid in full before being dispatched. You can pay for your order using PayPal or by Credit/Debit card.
Can I change an order after it has been placed?
Yes. If you need to make any changes to your order you can do this as long as the order status is still showing as “Processing” in your account.
To change your order please contact us and our customer service team with your order number and will be happy to make any changes you require.
How do I cancel an order?
If you wish to cancel an order you can do this whilst your order is still showing as “Processing”.
To Cancel the order please contact us with your order number stating you wish to cancel your order.
How do I change my Delivery Address?
If you need to change your delivery address on a order that is still processing. Please contact us with your order number and the new delivery address details.
If you need to change your address for a future order you can do this by going to “My Account > Addresses” where you can add and edit your billing and delivery addresses.
How do I change my contact data?
If you need to change your contact details including your phone number or email address, go to “My Account > Account Details” where you can edit your details.
How can I reset my password?
If you require to change your password you can do this by logging in to your account and then going to “My Account > Account Details” here you can change your password.
If you have forgotten your password you can go to login to your account and click on the “Forgot Password” where you can request an email to change your password.
NB: Where we have asked customers to contact us in these notes can we link the “Contact Us” to the relevant contact page on the web site?