Impressum of our NA Store
Goods from the selected region are sold to you by:
Club Colors Buyer, LLC
420 E State Parkway
Managing Directors: Jeff Baumet and Cris Tase
Email: [email protected]
Trade register and registration number: 45-3656897
Terms and Conditions: https://shop.ccbrands.com/terms-conditions
Return / Refund Policy
All products can be returned within 30 days of receipt of purchase.
- Returns must be in original condition, unworn and unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed
- Shipping costs are non-refundable for all orders. The cost of your items only will be refunded upon receipt of a returned item
- Customer is to cover shipping cost to return back to Club Colors and ship to the above following address
- Club Colors
Attn: G2 Returns
420 E State Parkway
Schaumburg, IL 60173
- Club Colors
- All returns can only be refunded to the original form of payment
- Refunds will be processed within 7 working days of the delivery of the return
Frequently asked questions
Where is my order?
When you submit your order, you will receive an order confirmation email. When your order has processed and left our center, you will receive a shipping confirmation email. The tracking details for your shipment can be found in the shipping confirmation email and also through “My Account” on our website.
How will my order be shipped?
All orders are shipped via UPS Ground or USPS. International orders will be shipped via UPS.
How do I exchange/return my order?
Please send an email to [email protected] with your order number and exchange/return reason.
How long do I have to return my order?
You have 30 working days from the date an order was placed to return your order.
When will I receive my refund?
Once we have received your return, refunds will be processed within 7 working days back to the original payment method used on your order.
What if my items are damaged or defected?
Please contact us within 48 hours of receiving your damaged or defect items. Our team will request photographs of the damage and once everything is confirmed, arrange an exchange for your order or collection for a full refund.
What are my payment options?
You can pay for your order using PayPal or by Credit/Debit card (all major credit/debit cards are accepted). All orders are required to be paid in full before being dispatched.
Can I change an order after it has been placed?
If you need to make any changes to your order, including items, delivery address, or cancellation, you can do this as long as the order status is still “Processing” in your account.
To change your order, please contact us with your order number and what you would like to change.
How do I cancel an order?
If your order is still “Processing”, please contact us with your order number stating you wish to cancel your order. Please note: We can only cancel your order if it is “Processing”. Once an order has shipped, it cannot be cancelled. You can view your order status in the “My Account” section by selecting “Order”.
How do I change my Delivery Address?
If your order is still “Processing”, please contact us with your order number and the new delivery address. Please note: Once an order has shipped, the delivery address cannot be modified. You can view your order status in the “My Account” section by selecting “Order”.
If you need to change your address for a future order, you can do this in the “My Account” section by selecting “Address”.
How do I change my contact info?
You can edit all contact information in the “My Account” section by selecting “Account Details”.
How can I reset my password?
You can change your password in the “My Account” section by selecting “Account Details”.
Why are some products not visible in my region, but available in others?
We are working with several vendors across multiple regions to develop, produce and deliver top quality products to our fans. Though we work to provide as many products as possible to all our fans, there are warehousing, logistical, and licensing restrictions that prevent us offering all products in each regional store. Therefore, not all items are available across the site. You may still have the option to purchase these products by changing your region, but please note that higher shipping fees may apply.
Please send an email to [email protected] and we will give you an answer within 24 hours.